Seven-day support activity

Read the rolling seven-day counts of customer questions by channel and handoffs.

Question counts

Overview shows a separate count for customer questions from each channel over the rolling seven-day window.

The Overview shows a separate count for customer questions from each channel over the rolling seven-day window.

  • Help Center

  • Messenger

  • Slack

  • Discord

  • MCP

The window covers the seven days before now and rolls continuously, rather than resetting at the start of a calendar week. A conversation counts when it starts. Setup conversations and conversations started in the app don't count.

Handoffs

Overview shows handoffs as a separate total. A handoff counts when a conversation is escalated during the rolling seven-day window, regardless of its channel.

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