Ask on the page
On a help page, a reader who types a question sees, before they send it, the section of that page that best answers it, with its heading and Open to go to that page. Anyone reading the help center gets this; selecting words on a page to ask about them is for your signed-in team.
Before you send
On your help center, type a question into the box.
Stop typing for a moment. Cactus looks up your question, and the section of the page that answers it best comes up under the box.
Read the section's heading and lines, and select Open to go to its page. The card draws up to nine of the section's lines; more of the section follows on the page.
Press
Enterto send the question.
After you send
Once you press Enter, the section stays above the answer as its first part, and it shows every one of its lines, not only the nine the box drew.
If the answer says the section is not the one that answers your question, the section shrinks to its page's name and Open, and the answer follows it.
If no section appears
What you see | What it means | What to do |
|---|---|---|
Nothing appears under the box | What it means No section of the help center answers your words yet, or the lookup failed, so no words of a failure show | What to do Type more of the question, then press |
Nothing appears under the box, after many lookups | What it means The lookups for this hour are used up, and the box draws that as no section | What to do Wait a while and type again |
A section shows its heading and Open, with no lines | What it means The browser holds none of the section's lines | What to do Select Open to read the section on its page |
Team members can select words
Can customers select words on a page to ask about them?
No
Only a signed-in member of your team, or a teammate holding the teammate pass, gets the dot that comes over words selected on a help page.