Help center
Your help center is the public site of pages Cactus writes from your code, at a Cactus address on heycactus.ai or at your own subdomain. Until your team sets it to Public, visitors see "There's no help site here", and only people signed in to your product can open it.
On this page
Who can open it
In Help site, under Who can open it, select Public or Team only.
Setting | Who can open it |
|---|---|
Public | Who can open it Anyone with the address, once its first pages are published |
Team only | Who can open it Only people signed in to your product. Visitors see "There's no help site here" |
Change the address
In Help site, under Address, type a Name and select Save.
Without your own domain, the address is your-name.heycactus.ai, and a name holds up to 40 characters.
Connect your own domain
Your own domain is a subdomain such as help.yourcompany.com, and it points to Cactus with one CNAME record. Domains under heycactus.ai are refused, and so is a domain connected to another product; a product holds one domain at a time.
In the Your own domain panel of Help site, type the subdomain and select Connect.
Add a CNAME record where you manage DNS: set the type to
CNAME, the name to the part of the subdomain before your domain, and the target tocustomers..heycactus. ai Wait until the status reads "Live". It reads "Waiting for DNS", then "Issuing certificate", which takes a minute or two.
Your domain is live once its name and its certificate both check out, and then it is the site's address. The Cactus address and older links send visitors to it, and the address panel shows the Cactus address as "Also answers at".
To remove it, press and hold Hold to remove in the same panel. Visitors are then sent back to the Cactus address.
Privacy and terms links
In Help site, set the Privacy policy address and the Terms address. Each one set shows as a link on every page of your help center, and an empty field shows no link.
Featured pages
The catalogue opens with a row of featured pages, up to 8, in the order you set. Set them in Settings.
Contact page
If your domain doesn't go live
What you see | What it means | What to do |
|---|---|---|
"Needs attention" beside your domain | What it means A check has failed for more than 10 minutes | What to do Select Check again |
"Add a CNAME from the domain to customers. | What it means No record is there yet | What to do Add the record as the steps above say |
"The domain points at another name. Point it at customers. | What it means The record points somewhere else | What to do Change the record to the target above |
"The domain answers with an address, not a CNAME." | What it means DNS answers with an address | What to do Replace that record with a CNAME to customers. |
"We can't find that domain in DNS. Check the spelling." | What it means The name does not exist in DNS when you connect it | What to do Check the spelling and connect again |
"Cactus couldn't read the DNS for the domain just now." | What it means Cactus could not reach DNS | What to do Check again in a minute |
"This domain no longer points at us." | What it means The record was changed or removed | What to do Point it back at customers. |