Languages
Your team reads and writes in one language, and your Help Center can be added in more: Cactus translates its pages, topic names and widget words into each language you add.
On this page
Your team's language
Your team's language is the one you read and write in, and it starts as English.
In Settings › Languages, choose Your team's language from the list, which saves at once.
Each language appears in its own name, with its English name beside it where the two differ.
Translate conversations
In Settings › Languages, turn Translate conversations on or off. It is on until someone on your team turns it off.
When it is on, your team reads every customer message in your team's language, with the original one click away, and your replies reach each customer in their own language. Translation comes with every plan at no extra cost.
Help Center languages
Your Help Center is written in English. You can add French, Japanese or Arabic, the languages Cactus has its own words in.
In Settings › Languages, open Add a language and pick one.
Select Add in the dialog. The dialog says Cactus translates your pages and releases into that language now, and keeps them in step with every change.
The language is live at once at your help site's address with its code in front, such as /fr.
Languages you have not added show under the list as coming soon.
Remove a language
In Settings › Languages, select Remove beside the language. A dialog asks whether to remove it and says its pages come off your Help Center now. Select Remove in the dialog to confirm.
While a language fills
Each added language shows its progress under its name: how many pages are translated, and how many releases when there are any. The count refreshes every ten seconds while a language is still filling.
Address readers as
For French and Japanese, the Address readers as menu under the language sets how its text addresses readers.
Language | Choices, default first |
|---|---|
French | Choices, default first vous, or tu |
Japanese | Choices, default first です・ます, or だ・である |
Words and notes for the translator
Box | What goes in it | Limit |
|---|---|---|
Words to keep in English | What goes in it One product or feature name per line, which stays in English | Limit 100 words of up to 60 characters |
Your wording | What goes in it One term per line, as | Limit 200 terms per language |
Note to your translator | What goes in it Anything a translator should know about your product or customers | Limit 600 characters |
Switches save as soon as you change them. Each text box saves when you leave it, and only when its text has changed.
If a page is still in English
What you see | What it means | What to do |
|---|---|---|
"n not translated yet: the last try failed" | What it means A page or release could not be translated | What to do Open the line to read each title and its reason |
A page marked as English on your help site | What it means Its translation is still owed | What to do Wait; the progress line shows how many pages are done |